United States Postal Service in 1175 Branham Lane

Customer Reviews about United States Postal Service:

• ★ ☆ ☆ ☆ ☆
  I would give it zero star if I could. The man was so unfriendly. Where do you get trained like that to treat your customers? I would never come back here again. Will go back to the post office in the Oakridge mall with the super friendly staff! What a way to ruin my day!!
  By Jackie Youn, July 29, 2017
• ★ ★ ☆ ☆ ☆
  IN REGARDS TO PASSPORTS: THIS FACILITY IS NOT BASED ON APPOINTMENT, IT'S WALK IN FIRST COME FIRST SERVE. They have 1 very "patient" and chatty woman working there who tries to process 30 applicants max from 9am-12pm and then again at 1pm-3pm. I showed up on Monday at 8:30 am and there were already 24 people in line ahead of me, which is already more than half the limit of people she can take for the day. This facility is a first come first serve basis which means the earlier you get here, the better chance you have of getting helped. I suggest getting here at 6AM WITH A CAMPING CHAIR and wait 2 hours til they open if you really want to be helped before noon. At 9am, she came out and handed everyone a number, I got #25 and she said anyone who got #1-20 can stay and wait until 12pm and anyone over #21 needs to come back at 1pm. So I left and came back at 1pm and was informed that #17-#24 still needed to be helped, with only 2 hours left til closing. She managed to help 4 people the first hour and I was worried I wasnt going to be helped with 1 hour remaining. Finally at 2:50pm she called my number- 10 minutes before closing and 2 other people behind me in line. She helped me with my first time application and was kind enough to help those 2 people but only because they begged. All I can say is HAVE YOUR IDENTIFICATION DOCUMENTS READY AND ORGANIZED, PASSPORT PHOTOS TAKEN (walmart or CVS), APPLICATION FILLED OUT PROPERLY, (HALF THE LINE OF PEOPLE WERE THERE FOR RENEWALS WHICH YOU CAN EASILY DO ONLINE OR BY MAIL!!!) AND BE THERE 2-3 HOURS EARLY TO BE ABLE TO TAKE A SPOT IN LINE AND GET A NUMBER. IF YOU GET ANYTHING OVER #25, I SAY TRY AGAIN SOME OTHER DAY or go to Santa Cruz facility (rumor has it that there's no line there).
  By Karen Valencia, May 05, 2017
• ★ ★ ★ ★ ☆
  The staff were very helpful. They tried their best to serve as fast as they could. The postal envelopes are not marked properly. People always end up getting the wrong ones. A little care there would help avoiding confusion
  By Raghav Ayyamani, December 31, 2016

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